Customer service

Welcome to the service area.
How can we help you?

Frequently asked questions (FAQ)

Need more help?

Can I know when delivery will take place before placing an order?

The approximate delivery date can be found under each product on the product page. Once you have placed your order, you will be notified as soon as it has been dispatched and you will be able to track your parcel using the tracking number provided by the courier.

How are fresh products shipped?

Shipments of fresh products to European countries are made by 24-hour express delivery and orders are packed in isothermal packaging using gel ice.

Fresh products for delivery in Italy are shipped by a temperature-controlled courier specifically for foodstuffs transport. Delivery times for Italy vary from 48-96 hours depending on the destination, for further information please visit this page. Please note that during this time your order will always be kept at a temperature suitable for storage.

Need to contact us?

You can contact us in the following ways:

We are happy to help you